Privacy Policy

1. Overview

This Privacy Policy explains how Coldbet ("we", "us", "our") collects, uses, stores, and protects the personal data of users of coldbet-bd.com/ (the "Website").

We take the confidentiality and security of your personal data seriously. This Policy has been prepared with reference to internationally recognised data protection standards, and we regularly review it to keep it accurate and transparent. If you have any questions about how your data is used, please contact us using the details on our Contacts page.

2. Your Consent

By registering an account, using our services, or otherwise interacting with the Website, you confirm that you have read this Policy and freely, explicitly, and knowingly consent to the processing of your personal data as described below.

Your consent may be expressed either:

• In writing — for example, via a signed form or explicit written confirmation; or
• Through your actions — such as registering an account, making a deposit, placing a bet, or otherwise using the Website, which demonstrates your intention to enter into a relationship with us under these terms.

We may process your data without separate consent where required by law, for the administration of justice, to protect vital interests where consent cannot be obtained, or for anonymised statistical purposes.

We only process personal data belonging to registered customers who have accepted our Terms and Conditions.

3. What Information We Collect

To provide our services, we may collect:

• Identification details (full name, date of birth, government ID information)
• Contact details (email address, phone number, postal address)
• Payment and transaction information
• Account activity, betting history, and preferences
• Technical data (IP address, browser type, device information, access logs, language settings)
• Communication data if you contact us via messaging platforms (Telegram, WhatsApp, etc.) or customer support

We only collect information necessary to operate the service, verify your identity, process payments, and comply with legal obligations. We do not collect personal data without your knowledge.

4. How We Collect Data

We collect data:

• Directly from you, when you register, deposit, place bets, or contact support;
• Automatically, through your use of the Website (technical/log data);
• From third-party service providers who assist with payments, identity verification, or communications, where permitted under this Policy.

5. How We Use Your Data

We use your personal data to:

• Provide and operate our services (account management, betting, payments)
• Verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Process deposits, withdrawals, and other transactions
• Provide customer support
• Detect and prevent fraud, abuse, and unauthorised access
• Send service-related communications (account, security, transaction notices)
• With your consent, send promotional offers and updates about our products, services, or partner offers

You may withdraw consent to marketing communications at any time (see Section 7).

6. Disclosure of Information

We do not sell or share your personal data with unrelated third parties for their own marketing purposes.

We may disclose your data to third parties only where:

• You have given explicit consent;
• It is required to complete a transaction (e.g. payment processors);
• We are legally required to do so by a regulator, court, or law enforcement authority;
• It is necessary to protect our rights, property, or the safety of our users;
• We reasonably suspect fraud, payment abuse, match-fixing, money laundering, or other illegal activity — in which case relevant data may be shared with banks, payment providers, other gaming operators, or law enforcement.

7. Your Rights and Choices

You have the right to:

• Request confirmation of what personal data we hold about you and how it is used;
• Request correction of inaccurate data;
• Request deletion of your data, subject to our legal retention obligations;
• Opt out of marketing communications at any time via your account settings, by replying to a promotional message, or by contacting support;
• Raise any complaint regarding how we handle your personal data.

We will respond to verified requests as required by applicable law.

8. Cookies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how visitors use our services.

Types of cookies we use:

• Strictly necessary cookies — required for core site functionality, secure login, and transactions.
• Session cookies — active only for the duration of your visit and automatically expire when you close your browser.
• Persistent cookies — remain on your device for a set period to remember your preferences between visits.
• Analytical cookies — help us understand site usage and improve performance.

You can manage cookies through your browser settings — you may accept, block, or delete cookies at any time. Please note that disabling cookies may limit certain features of the Website (for example, staying logged in or saved language preferences).

For details on how to manage cookies in your browser, see your browser’s official help pages (Chrome, Firefox, Safari, Edge, Opera).

For more information, see our separate Cookie Policy.

9. Payment Information

To process deposits and withdrawals, we may use third-party payment providers. By using our services, you consent to the transfer of the personal data necessary to complete these transactions, including — where required — the transfer of data outside your country of residence. We take reasonable steps to ensure such providers handle your data securely.

10. Security Reviews

We reserve the right to conduct security and verification reviews at any time to confirm the accuracy of your registration details and the legitimacy of your transactions, in order to prevent fraud and ensure compliance with our Terms and Conditions and applicable law.

11. Data Security

We store personal data in encrypted, access-controlled systems protected by up-to-date security measures. However, no method of transmission over the internet is completely secure, and data sent to us is done so at your own risk. Once we receive your data, we apply appropriate technical and organisational measures to protect it.

12. Protection of Minors

Our services are strictly for individuals aged 18 or older (or the legal age of majority in their jurisdiction, if higher). We do not knowingly collect data from minors. If we discover that a minor has registered or submitted personal data, we will close the account and delete the associated data.

13. International Data Transfers

Your data may be processed or stored in countries where we, our partners, or our service providers operate. By using our services, you consent to such transfers, which are carried out with appropriate safeguards in place, regardless of jurisdiction.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policy of any third-party site you visit via a link on our Website.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Your continued use of the Website after changes are published constitutes your acceptance of the updated Policy. We recommend checking this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please visit our Contacts page or reach out to our support team.